Contact Us
We're here to help with orders, payments, refunds, seller questions and anything else about MataShop.
Live chat (fastest)
Use the chat icon in the corner of matashop.shop or inside the MataShop app. Our team typically replies within a few business hours.
Email support
[email protected]
Please include your order number (starts with SC) and a short description so we can help you faster. We answer emails within 24–48 hours.
Business & legal inquiries
For partnership, IP takedown, or legal requests, use the same email address with subject line "Business Inquiry" or "Legal Notice".
Operating details
Operator: [Company legal name — to be completed]
Registered address: [Registered address — to be completed]
Support hours: Mon–Sat, 09:00–18:00 (GMT+8)